Urban Shop Cart

Refund Policy

Refund & Cancellation Policy

Last Updated: September 21, 2026

Thank you for shopping with Urban Shop Cart.

Our products are primarily digital products, including templates, graphics, design resources, guides, and other downloadable files. Because digital products can generally be accessed or downloaded immediately after purchase, our refund and cancellation policy is designed specifically for digital purchases.

By purchasing a product from https://urbanshopcart.com/, you acknowledge and agree to the terms of this Refund & Cancellation Policy.

1. Digital Products

All products sold through Urban Shop Cart are digital products unless specifically stated otherwise.

Digital products may include:

  • YouTube thumbnail templates

  • Photoshop PSD templates

  • Graphics and design assets

  • Digital templates

  • Digital guides

  • Other downloadable files

No physical product will be shipped unless explicitly stated on the applicable product page.

2. Refund Policy

General Policy

Due to the digital nature of our products, all sales are generally final once the product has been successfully delivered, accessed, or downloaded.

We do not generally offer refunds for:

  • Change of mind after purchase;

  • Accidental purchase where the product has already been delivered or downloaded;

  • Failure to read the product description before purchasing;

  • Lack of familiarity with the software required to use the product;

  • Not liking the design or appearance of a product;

  • Purchasing the wrong product;

  • Failure to use the product after purchase; or

  • Personal preference regarding the product.

However, we understand that genuine technical or order-related problems can occur. We will review such situations on a case-by-case basis.

3. When You May Be Eligible for a Refund

You may contact us for a refund or alternative resolution if:

Product Not Received

You completed payment successfully but did not receive access to the purchased digital product or download link.

Product Is Corrupted

The supplied file is corrupted, incomplete, or cannot be opened due to an issue with the file provided by Urban Shop Cart.

Product Is Significantly Different From the Description

The delivered product is materially different from the product description displayed on the Website at the time of purchase.

Duplicate Purchase

You accidentally purchased the same product more than once and have not intentionally used or distributed the duplicate purchase.

Other Exceptional Circumstances

We may consider other legitimate refund requests at our discretion, depending on the circumstances and applicable law.

4. Technical Issues

Before requesting a refund for a technical problem, please contact our support team.

We may first attempt to resolve the issue by providing:

  • A replacement file;

  • A corrected version;

  • A new download link;

  • Instructions for accessing the product; or

  • Another reasonable solution.

If the issue cannot reasonably be resolved, we may provide a refund where appropriate.

5. Software Compatibility

Before purchasing a digital product, please carefully review the product description for information about:

  • File format;

  • Required software;

  • Software version, where specified;

  • Editing requirements; and

  • Other technical requirements.

For example, if a product is advertised as an editable Photoshop PSD file, you are responsible for having compatible software capable of opening and editing PSD files.

A refund will generally not be provided simply because you do not have the required software or because your device/software does not support the advertised file format.

6. Refund Request Period

Refund requests should generally be submitted within 72 hours of the original purchase.

Requests submitted after this period may not be eligible for consideration unless required by applicable law or where Urban Shop Cart determines that an exception is appropriate.

We recommend contacting us as soon as you discover an issue with your purchase.

7. How to Request a Refund

To request a refund, contact us using the support details provided below.

Please include:

  • Your full name;

  • Email address used during purchase;

  • Order number;

  • Product name;

  • Date of purchase;

  • Description of the issue; and

  • Relevant screenshots or other information that may help us investigate the issue.

Providing complete information helps us process your request more quickly.

8. Refund Review Process

Once we receive your request, we may review:

  • Your order details;

  • Payment status;

  • Product delivery/access records;

  • Download information, where available;

  • The reported technical issue; and

  • Any other information reasonably necessary to evaluate the request.

We may contact you for additional information if required.

A refund, replacement, or other resolution will be provided only after the request has been reviewed.

9. Refund Method

If a refund is approved, it will generally be processed through the original payment method used for the purchase, where technically possible.

The time required for the refunded amount to appear in your account may depend on:

  • Your payment provider;

  • Bank processing times;

  • Card issuer processing times; or

  • Other financial institutions involved in the transaction.

Urban Shop Cart cannot guarantee the exact time required for a payment provider or bank to complete a refund.

10. Cancellation Policy

Because digital products may be delivered immediately after payment, an order may not be cancellable once the product has been delivered, accessed, or downloaded.

If you wish to cancel an order, please contact us as soon as possible after placing the order and before accessing or downloading the product.

We will review cancellation requests based on the status of the order and applicable law.

11. Accidental or Duplicate Purchases

If you accidentally purchase the same product multiple times, please contact us promptly.

We may review the transaction and, where appropriate, provide a refund for the duplicate purchase that has not been intentionally accessed, used, or distributed.

12. Promotional and Discounted Products

Products purchased during promotions, flash sales, special offers, or discounted campaigns are subject to the same refund policy unless a different policy is clearly stated at the time of purchase.

A discounted price does not automatically create a separate refund entitlement.

13. Unauthorized Distribution

If a customer shares, distributes, resells, uploads, or otherwise makes purchased digital files available to unauthorized third parties, the customer may lose eligibility for discretionary refunds or other support.

This does not affect any rights that cannot legally be excluded.

14. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact Urban Shop Cart before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate and resolve legitimate order issues.

Unauthorized or fraudulent transactions may be investigated and reported to the relevant payment provider or authorities where appropriate.

Nothing in this section limits any rights you may have under applicable law.

15. Consumer Rights

This policy is not intended to remove or restrict any consumer rights, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides a customer with a mandatory right to a refund, cancellation, replacement, or other remedy, those rights will continue to apply.

16. Changes to This Policy

Urban Shop Cart may update this Refund & Cancellation Policy from time to time.

Changes may be made to reflect:

  • Changes in our products or services;

  • Changes to our refund procedures;

  • Changes in payment providers;

  • Changes in applicable laws or regulations; or

  • Improvements to our business practices.

The updated version will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions about an order, refund, cancellation, or digital product, please contact us.

Business Name: Urban Shop Cart

Website: https://urbanshopcart.com/

Email: urbanshopcart@gmail.com

18. Acceptance of This Policy

By purchasing a digital product from Urban Shop Cart, you acknowledge that you have read and understood this Refund & Cancellation Policy.

Thank you for choosing Urban Shop Cart.